Frequently Asked Questions

 

Q: Do you provide the alcohol?
A: You supply the alcohol, and we’ll take care of everything else! That means mixers, garnishes, ice, tools, glassware (if requested), and of course, the bar magic. We’ll even help guide you on how much alcohol to buy so nothing goes to waste.

 

Q: What’s required to book?
A: To secure your date, we require a signed agreement and a non-refundable deposit. The remaining balance will be due before your event.

 

Q: What happens if I need to cancel?
A: Life happens! Deposits are non-refundable, but if you cancel at least 30 days before your event, you won’t owe the balance. If cancellation is within 7 days, the remaining balance may still be due. We’ll always try our best to accommodate reschedules when possible.

 

Q: What about refunds?
A: Once services have been provided at your event, refunds are not available.

 

Q: Can you refuse service to guests?
A: Yes. For everyone’s safety, we cannot serve anyone who appears underage, intoxicated, or is behaving inappropriately.

​

Q: Are you licensed/certified?
A: Yes! Claudia, founder of Luz y Lumbre, is a certified bartender and mixologist, trained at one of Florida’s top-rated bartending schools, with 10+ years of experience in food service. She also holds all pertinent certifications, including ServSafe, and carries full insurance coverage for events.